An important part of going above and beyond with your customer service is learning how to listen to your customers. When you know how to listen, you’ll begin to hear about what they really want and need from your brand. Getting your customers to talk isn’t as hard as you think. Use the ideas below […]
Membership Retention Efforts
If you have a membership website, you probably email your members once a month to deliver their content. But if you want your members to stay subscribed, you should be emailing more often. Frequent messages keep your members engaged with your brand and make it less likely that they’ll suddenly cancel their membership with no […]
Using Postcards and Send Out Cards
You can add a personal touch to your customer service when you use postcards or greeting cards to reach out to your customers. They make your customers feel valued and in a world that’s increasingly digital, it makes your brand stand out when you send a card or gift through the postal system. Look for […]
Making New Customer Phone Calls
One simple way to go above and beyond in your customer service is to call your new customer when they make a purchase from your site. The goal of your call isn’t to sell your customer something else or convince them to upgrade what they bought. Instead, you want to use this call to thank […]
Using Follow Up Emails and Autoresponders
When it comes to going above and beyond to provide exceptional customer service, don’t overlook follow up emails and autoresponders. These two tools are some of the most powerful ones you can use. Welcome Your New Customer The first email message your customers should receive is the welcome email. In this email, you’ll want to […]
Have a Plan for Retreat and Recovery
Introverts often find prolonged social interaction and busy events draining. If you’re an introvert, you may have noticed that after networking events you feel tired and lack energy. This may not be much of a problem if you attend a short networking event in the afternoon and spend your evening relaxing and regrouping. But when […]
Create Situations that Suit You
If you’re an introvert, you may find networking in person uncomfortable. To grow your business and reach the next level of success, you’ll have to network at some point. But that doesn’t mean you have to drop everything and attend the biggest conferences in your niche right now. You wouldn’t try to learn how to […]
Watch The Vibes You’re Sending
Most introverts feel uncomfortable when they’re networking in person. You may feel nervous and hesitant, too. Sometimes, your discomfort can make you seem unapproachable and causes other attendees to feel like you aren’t interested in talking or interacting with them. That’s why it can be helpful to keep the 4 B’s in mind when you’re […]
Choosing Events That Stress You The Least
Networking when you’re an introvert doesn’t have to feel like you’ve just stepped into a horror movie. Networking can actually be fun and enjoyable if you familiarize yourself with the different types of events and know how to pick the ones that will work best for you. Know the Difference: Single Track or Multi-Track Single […]
Do I Really Have To Network In Person?
Rachel had always been an introvert. She enjoyed running her online business and participating in virtual conferences and video chats. When she decided to give networking in person a try, she was nervous. For her first event, Rachel attended a small conference and found she really loved it. Not only did her business grow as […]