What is the best platform for your website? Is it the one you see advertised the most? Let’s take a look at four you’ve probably heard about the most. Choosing the right platform for your business or blog is one of the most critical things you can do when you are getting started. Keep your long […]
Jigsaw Puzzles are Like Web Sites – Would You Agree?
I love jigsaw puzzles! The colors . . . the shapes . . . the clues . . . Do You Love Jigsaw Puzzles or Hate Them? Jigsaw puzzles seem to be something you either love or hate. There’s no in between. People who say they don’t like puzzles tell me they don’t have the […]
Is Your Website Static or Evolving With Your Business?
Websites are no longer static (unchanging), or at least they shouldn’t be. In the “olden days” of the internet, small business owners set up a website and they were done. They had their web presence. They were ahead of those who didn’t have a website. We have come a long way since then, in only […]
Listen to Your Customers: Surveys, Suggestions, Testimonials, Etc
An important part of going above and beyond with your customer service is learning how to listen to your customers. When you know how to listen, you’ll begin to hear about what they really want and need from your brand. Getting your customers to talk isn’t as hard as you think. Use the ideas below […]
Membership Retention Efforts
If you have a membership website, you probably email your members once a month to deliver their content. But if you want your members to stay subscribed, you should be emailing more often. Frequent messages keep your members engaged with your brand and make it less likely that they’ll suddenly cancel their membership with no […]
Using Postcards and Send Out Cards
You can add a personal touch to your customer service when you use postcards or greeting cards to reach out to your customers. They make your customers feel valued and in a world that’s increasingly digital, it makes your brand stand out when you send a card or gift through the postal system. Look for […]
Making New Customer Phone Calls
One simple way to go above and beyond in your customer service is to call your new customer when they make a purchase from your site. The goal of your call isn’t to sell your customer something else or convince them to upgrade what they bought. Instead, you want to use this call to thank […]
Using Follow Up Emails and Autoresponders
When it comes to going above and beyond to provide exceptional customer service, don’t overlook follow up emails and autoresponders. These two tools are some of the most powerful ones you can use. Welcome Your New Customer The first email message your customers should receive is the welcome email. In this email, you’ll want to […]
Have a Plan for Retreat and Recovery
Introverts often find prolonged social interaction and busy events draining. If you’re an introvert, you may have noticed that after networking events you feel tired and lack energy. This may not be much of a problem if you attend a short networking event in the afternoon and spend your evening relaxing and regrouping. But when […]
Create Situations that Suit You
If you’re an introvert, you may find networking in person uncomfortable. To grow your business and reach the next level of success, you’ll have to network at some point. But that doesn’t mean you have to drop everything and attend the biggest conferences in your niche right now. You wouldn’t try to learn how to […]